שאלות נפוצות ומדריכים שימושיים במיוחד
Charities
General information
- About Us - JGive
- Do You Offer Phone Support Service?
- How to register as a Nonprofit on the platform?
- What are the costs involved with using the site?
- Why Doesn't The Charity Appear In The Search Field During Registration?
- Is there a designated donation page on the registered charity's website for collecting donations?
- See all 7 articles
Charity area
- How to login to your charity account?
- We forgot the password to connect as a charity. How can we restore?
- How to edit the charity details?
- We have changed signatory authorization(s) in the charity, how can we update this?
- How can I add/edit a personal thank you letter to charity donors?
- About the Charity's page on JGive's website
Data and reports
- Centralized Information on Donations and Donors for the Charity
- Managing recurring donations
- How to Download an Excel Table Detailing Charity Donations
- Where can we view the expected donation amounts for the charity's account after deducting the fees?
- Where Can I View The History and Details of Wire Transfers to Charity?
- How can we determine which donations are associated with a specific campaign?
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Finance
- What is the 'know your customer' process and how can the clearance ceiling be removed?
- How to add the 'Round Up' (Igul Letova) option to the campaign page?
- What do we have to do to receive donations from the Keren Asor Fund?
- Channels and Timing of Donations Transfers for Charities
- A donor contacted us to stop his monthly donation - what should we do?
- We would like to change the bank account details to which donations are currently being sent. How can we do this?
- See all 9 articles
Receipts
- In the charity area we found only copies of receipts. How can we get the original receipts?
- Why don't we receive copies of receipts for dollar donations?
- Why is it that a residential address isn't required during the donation process, even though I would like to send a receipt or thank-you letter by mail?
- Is it possible to change the donor's name in the receipt?
Donors
General Information
Personal Area
Donations
- Is it safe to enter my credit card information on the website?
- What payment methods can I use to donate on the website?
- How to Donate in Foreign Currency to a Nonprofit
- Can I add a dedication to a donation
- "I made a mistake in the donation amount, what can I do?"
- How to create a Recurring Donations
- See all 11 articles
Receipts
- Tax Refund and Consolidated Receipt Online
- Where can I find and download receipts for my donations?
- Can Receipt Details Be Modified After Issuance?
- Are the digital receipts I received recognized for tax purposes?
- Is it possible to receive the receipt by mail to my residential address?
- Will donations in US dollars be recognized for US tax purposes?
- See all 7 articles