שאלות נפוצות ומדריכים שימושיים במיוחד
Charities
Charity area
- How to login as a charity in the JGive website?
- We forgot the password to connect as a charity. How can we restore?
- How can I edit the charity details?
- How to change the charity logo that appears in JGive?
- We have changed signatory authorization(s) in the charity, how can we update this?
- How can I add/edit a personal thank you letter to charity donors?
- See all 7 articles
Data and reports
- Centralized Information on Donations and Donors for the Charity
- API for JGive on Zapier
- How to Download an Excel Table Detailing Charity Donations
- Where can we view the expected donation amounts for the charity's account after deducting the fees?
- How can we determine which donations are associated with a specific campaign?
- Are we allowed to use the email addresses of the donors that appear in the reports in the charity area?
Finance
- What is the 'know your customer' process and how can the clearance ceiling be removed?
- Channels and Timing of Donations Transfers for Charities
- A donor contacted us to stop his monthly donation - what should we do?
- We would like to change the bank account details to which donations are currently being sent. How can we do this?
- Our bank account shows a transfer from the clearing company (Payme/Meshulam/Isracard). Do we have to issue a receipt?
- Do We Need to Provide a Receipt for the Transfer Received from Keren Asor Fund?
Receipts
- In the charity area we found only copies of receipts. How can we get the original receipts?
- Why don't we receive copies of receipts for dollar donations?
- Why is it that a residential address isn't required during the donation process, even though I would like to send a receipt or thank-you letter by mail?
- Is it possible to change the donor's name in the receipt?
Donors
General Information
Donations
- Is it safe to enter my credit card information on the website?
- What payment methods can I use to donate on the website?
- How to Donate in Foreign Currency to a Nonprofit
- Can I add a dedication to a donation
- "I made a mistake in the donation amount, what can I do?"
- How to create a Recurring Donations
- See all 10 articles
Receipts
- Tax Refund and Consolidated Receipt Online
- I donated on the website and did not receive a receipt, what should I do?
- Are the digital receipts I received recognized for tax purposes?
- Is it possible to receive the receipt by mail to my residential address?
- Will donations in US dollars be recognized for US tax purposes?
- FAQ- Israeli Tax Authority