In the first step, we recommend checking with the donor what the reason is and whether a solution can be found within which he will continue to make a monthly donation to the charity. For example, you can offer him to lower the monthly contribution amount (the minimum amount is only five shekels).
If you have checked with the donor and he still wants to stop the monthly donation, please send us his full name (first and last name) and the email with which he made the donation to the email of our technical support department at support@jgive.com. In the next step we will stop the monthly donation and will inform you about it after it is done.