Charities
General information
Campaigns
Charity area
- How to login as a charity in the JGive website?
- We forgot the password to connect as a charity. How can we restore?
- How can I edit the charity details?
- How to change the charity logo that appears in JGive?
- We have changed signatory authorization(s) in the charity, how can we update this?
- How can I add/edit a personal thank you letter to charity donors?
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Data and reports
- Centralized Information on Donations and Donors for the Charity
- API for JGive on Zapier
- How to Download an Excel Table Detailing Charity Donations
- Where can we view the expected donation amounts for the charity's account after deducting the fees?
- How can we determine which donations are associated with a specific campaign?
- Are we allowed to use the email addresses of the donors that appear in the reports in the charity area?
Finance
- What is the 'know your customer' process and how can the clearance ceiling be removed?
- Channels and Timing of Donations Transfers for Charities
- A donor contacted us to stop his monthly donation - what should we do?
- We would like to change the bank account details to which donations are currently being sent. How can we do this?
- Our bank account shows a transfer from the clearing company (Payme/Meshulam/Isracard). Do we have to issue a receipt?
- Do We Need to Provide a Receipt for the Transfer Received from Keren Asor Fund?
Receipts
- In the charity area we found only copies of receipts. How can we get the original receipts?
- Why don't we receive copies of receipts for dollar donations?
- Why is it that a residential address isn't required during the donation process, even though I would like to send a receipt or thank-you letter by mail?
- Is it possible to change the donor's name in the receipt?