Charities
General information
- How to register as a Nonprofit on the platform?
- About Us - JGive
- Do You Offer Phone Support Service?
- Charities :What are the costs involved with using the site?
- Charity registration options in the JGive platform
- Why Doesn't The Charity Appear In The Search Field During Registration?
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Campaigns
Charity area
- How to login to your charity account?
- How do I reset my charity account password?
- How to edit the charity details?
- We have changed signatory authorization(s) in the charity, how can we update this?
- Charity Transparency Metrics
- How can I add/edit a personal thank you letter to charity donors?
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Data and reports
- Centralized Information on Donations and Donors for the Charity
- Managing recurring donations
- How to Download an Excel Table Detailing Charity Donations
- How do Charities edit donations?
- Where can we view the expected donation amounts for the charity's account after deducting the fees?
- How to view the charity payouts details?
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Finance
- What is the 'know your customer' process and how can the clearance ceiling be removed?
- How to add the 'Round Up' (Igul Letova) option to the campaign page?
- Channels and timing of donations transfers for Charities
- We would like to change the bank account details to which donations are currently being sent. How can we do this?
- Our bank account shows a transfer from the clearing company (Payme/Meshulam/Isracard). Do we have to issue a receipt?
- Do We Need to Provide a Receipt for the Transfer Received from Keren Asor Fund?
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Receipts
- Who issues the receipts for our donors?
- In the charity area we found only copies of receipts. How can we get the original receipts?
- Why don't we receive copies of receipts for dollar donations?
- Why is it that a residential address isn't required during the donation process, even though I would like to send a receipt or thank-you letter by mail?
- Is it possible to change the donor's name in the receipt?