Let's start with the preferred mode of contact - while we do have a telephone line for inquiries, we highly recommend reaching out via email.
Ever since the inception of JGive, we've been dedicated to delivering top-notch support in the quickest possible time.
As part of this commitment, we've established a development team in Israel. Their focus is on continuous product enhancements aimed at reducing the need for inquiries. This empowers you, our valued customers, to navigate the platform independently and seamlessly, minimizing the necessity of reaching out to us in the first place.
If you do need to make use of our telephone support, please provide your details in the following link. A representative will promptly get back to you within one business day: Telephone Support Request.
We understand your expectations for swift, efficient, and hassle-free service. To meet this, we've implemented the following:
- A dedicated support center that comprehensively addresses recurring questions, including the most intricate ones, with the help of screenshots and videos.
- We've introduced a chat feature for much faster and more convenient interactions with us.
- Additionally, we've enhanced our service and support system to reduce response times.
If you encounter any challenges, please don't hesitate to reach out. We're here to assist with any issues and address all queries. You can contact us via email at firstname.lastname@example.org