In summary, modifications can be made via the 'Account Settings' page located in the side menu. Certain changes may be implemented independently, while others may require assistance from our support team.
Once you log in to the charity's account, navigate to the 'Account Settings' page using the side menu.
To update any of the following details that we do not provide independently, please reach out to support@jgive.com. Our support team is ready to assist with changes to the official name of the organization, bank account, or authorized signatories.
What changes can be made independently?
Contact Person - The charity's contact person, which also receive notifications about donations.
Info to present on the charity page - Unofficial charity name, website URL, phone number, charity description, categories, and logo*.
Messages for donors - Text included in the automated receipt email sent to donors following a donation.
Security - Password change and two-step verification.
To change these settings, open the appropriate row, update the details, and click the 'Save Changes' button.
*Please note! The exact dimensions for the logo should be150×150 pixels. Also, please note that the logo will change on the JGive website, but not on receipts. To change the logo on receipts, send it to us at support@jgive.com